Blling Terms & Conditions

ACCEPTED PAYMENT OPTIONS

FLORSTONE offers a variety of secure payment methods for a seamless checkout experience. We accept Apple Pay, Mastercard (including Maestro), PayPal, Shop Pay, Union Pay, and Visa (credit and debit cards).

THE CHECKOUT PROCESS

Payments are processed instantly through encrypted, secure payment gateways. Here's how it works: add products to your cart and review your items, enter your shipping address, choose your payment method, and confirm the transaction. Once payment is authorised, you'll see an on-screen confirmation and receive a confirmation email.

SECURE PAYMENTS

We take your financial security seriously and use industry-standard protection measures. Our site is secured with SSL encryption for all data transfers. We're fully PCI DSS compliant (Payment Card Industry Data Security Standards). Card information is tokenised during transactions and never stored on our servers. We use 3D Secure verification for added protection and employ automated fraud monitoring systems.

PRICING CURRENCY

All prices on our site are shown in British Pounds Sterling (£). For cards issued outside the United Kingdom, your payment provider will convert the amount using the exchange rate in effect at the time of purchase.

ORDER CONFIRMATION

Following successful payment, you'll see an instant confirmation on screen. An email will also be sent containing your full order details and a unique reference number for tracking.

PAYMENT ISSUES

If your payment doesn't go through, common causes include insufficient account balance, an expired or blocked card, restrictions from your card issuer, or temporary technical problems. First, verify that your payment information is entered correctly. If issues continue, contact your bank or card provider to resolve any authorisation blocks. You can also try an alternative payment method. Our support team is available if you need further help.

ADDITIONAL FEES

FLORSTONE doesn't charge any payment processing surcharges. However, your bank may apply fees for international or cross-currency transactions. Your card issuer may also charge currency conversion fees, and third-party services like PayPal may have their own fee structures.